Collection Manager- Business- Lending Collections

Job Title: Collection Manager

About the Team:

The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection teams and agencies, and ensuring adherence to applicable regulatory guidelines and internal policies.

About the Role:

The Collection Manager will be responsible for managing collection operations across the assigned territory, leading a team of collection executives, driving collection targets, and ensuring effective portfolio management. The role requires strong team leadership, field execution, performance monitoring, and stakeholder management skills.

Key Responsibilities:

• Drive and achieve collection targets for the assigned territory and portfolio.

• Lead, manage, and motivate a team of collection executives and field officers to achieve business targets.

• Monitor team productivity, performance, attendance, and daily collection activities.

• Develop and implement effective collection strategies to improve recovery rates and control delinquency.

• Review daily and monthly collection MIS and take corrective actions to improve team performance.

• Monitor collection agencies and ensure adherence to defined processes and performance benchmarks.

• Manage escalations related to overdue accounts, customer concerns, and field collection activities.

• Ensure adherence to applicable regulatory guidelines, internal policies, and the Code of Conduct.

• Identify operational gaps, fraudulent practices, and risks within the collection process and take appropriate corrective action.

• Conduct regular field visits to monitor collection activities and team performance.

• Work closely with business, credit, risk, operations, and other stakeholders to resolve collection-related issues.

• Drive capability building, coaching, and continuous improvement within the collection team.

Skills and Competencies:

• Strong experience in collections and recovery management.

• Proven experience in team handling and managing field collection teams.

• Strong target orientation with the ability to drive team performance.

• Good communication, negotiation, and stakeholder management skills.

• Strong analytical and problem-solving abilities.

• Good understanding of collection processes, delinquency management, and agency management.

• Ability to manage escalations and work effectively in a high-performance environment.

• Proficiency in MS Excel, collection MIS, and reporting systems.

Education and Experience:

• Education: Graduate in any discipline.

• Experience: 4+ years of relevant experience in collections and recovery management.

• Prior experience in team handling, preferably in banking, NBFC, fintech, or financial services, will be preferred.

• Candidates with experience managing field collection teams and collection agencies will be an added advantage.

Compensation:

Compensation will be commensurate with the candidate’s experience, expertise, and suitability for the role.